Refund Policy

What's With Wheat sells digital access to the What's With Wheat? documentary as a 48-hour rental or a purchase (ongoing streaming access). This policy explains when refunds are available.

Your rights under the Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law (ACL). Our digital products come with guarantees that cannot be excluded. If there is a major problem, you are entitled to a refund; and you are entitled to have problems with the service fixed if they are not of acceptable quality.

Change of mind

Because the film is digital content delivered instantly, we generally cannot offer a refund for change of mind once you have started streaming a rental or accessed a purchase. Please make sure you're happy to proceed before you press play.

If something goes wrong

If you can't access the film, it won't play correctly, you were charged incorrectly, or the content isn't as described, contact us within 7 days and we'll put it right — either by fixing the issue or by providing a refund where appropriate.

Rentals

A rental gives you 30 days to start watching and 48 hours to finish once you press play. If a technical fault on our side prevents you watching within your rental window, contact us and we'll extend your access or refund you.

How to request a refund

Email support@whatswithwheat.com with your name and the email address you used at checkout. Approved refunds are made to your original payment method and typically take 5–14 business days to appear. Payment processing fees may not be recoverable.